Frequently Asked Questions

Thank you for choosing Western Silver. To make your shopping easier, please read these frequently asked questions.

Question: Where are you located?
Answer: We are in Las Vegas NV, however, most items ship direct from the manufacturer.

Question: I have never heard of Western Silver. Can you tell me more about your company?
Answer: Yes, please click on the link below:
http://www.westernsilver.com/Testimonials.html

Question: Do you have a retail store that I can visit?
Answer: Not at this time and by not having a store, we can keep prices at the lowest level possible, give you faster, factory direct delivery
and better service with our undivided attention.

Question: How long have you been on the Internet?
Answer: We were one of the very first online retailers and it has been more than 15 years since we started with only two pages. Our site is now over 3000 pages and growing with new products and the lowest possible prices every day. Check back often.

Question: Do you contribute?
Answer: Yes, we contribute to Second Harvest and Habitat For Humanity and have provided links on our site to assist you in contributing.

Question: Are you an authorized dealer?
Answer: Yes, and we ship brand new, first quality products direct from the factory warehouse in the USA.

Question: Do you have references?
Answer: Yes, and we have supplied links on our site to silver manufacturers for your convenience.

Question: Do you sell wholesale?
Answer: Our prices are very close to wholesale prices and are sometimes lower since we ship factory direct and pass the savings along to you.
We offer quantity discounts on many items, just send an e-mail and include the items you want and the number you need for a quote.

Question: What do you mean by the lowest advertised prices?
Answer: On most items we have the lowest advertised prices.

Question: If I buy something from you and later find it at a lower
price, will you refund the difference?

Answer: No, we strive to have the lowest possible prices at the time of
sale and do not make price adjustments after the sale.

Question: Do you sell used, seconds, refurbished or estate flatware?
Answer: No, we sell brand new, first quality merchandise shipped direct from the factory, which means faster delivery for you.

Question: Are you a reliable company?
Answer: We sure are, with thousands of satisfied customers, over 3000 pages on the web, over 15 years of dedicated service, 7 days a week, 365 days a year of good customer service we are the best with factory direct shipping and prompt response to your e-mail inquiries.

Question: Do you ship gifts direct to family and friends?
Answer: Yes, and we provide an electronic gift card online for you to send with a personal greeting.
You can send a card right now by clicking this link.

Question: What if I had a gift sent and gave you the wrong zip code for delivery?
Answer: There is a $5 charge for address correction, plus shipping if returned.

Question: Are any of your items gift boxed?
Answer: Yes, most of the jewelry boxes, silverware chest, stainless flatware, picture frames, baby silver and holloware are gift boxed.

Question: Do you have gifts for special events such as a silver anniversary, graduation, wedding, birthday, bridal and baby showers?
Answer: Yes, we have many items that are gift boxed and can be engraved for the perfect gift.

Question: Do you have personalized corporate gifts?
Answer: Yes, we have a great selection of affordable picture frames, bowls, etc.

Question: What is the difference in place, dinner and continental size flatware?
Answer: Place size is the smallest of the three and the most popular.
Dinner size is 1/2" longer on the fork and knife only, the other pieces are the same as place.
Continental size is the largest size available and is similar to European or hotel size flatware.

Question: How do I know if I have place or dinner size?
Answer: Measure the fork and knife on one of your place settings, send us an e-mail with the pattern name and measurements and we will respond
with the correct size and prices.

Question: What is the difference between 18/8 and 18/10 stainless flatware?
Answer: The 18 stands for chromium, which resist rust and corrosion and the 8 or 10 means the nickel content, which adds to the shine.

Question: Will the new products match my old items in the same pattern?
Answer: Not necessarily, there may be some slight variations in some items/patterns.

Question: What is the difference between a 4 piece place setting and a 5 piece place setting?
Answer: The four piece place setting, or enough flatware for one diner, consist of a fork, salad fork, teaspoon and knife. The five piece place
setting consist of the same pieces with an oval soup spoon added. The oval soup spoon is also used for dessert and as a small server. This is
the same in the place size and dinner size place settings.

Question: What is the difference between a tablespoon and oval soup spoon?
Answer: A tablespoon is a large serving spoon and an oval soup spoon, sometimes called a place spoon, is a place setting piece.

Question: Is it okay to put sterling silver flatware in the dishwasher?
Answer: Yes, hand washing and drying are suggested by the manufacturers. Do not mix sterling with silver plate or stainless
flatware in the same wash.

Question: Can I get a different silverware chest than the one that comes free with the 46 and 66 pc sterling silverware sets?
Answer: Yes, just put a note in the Comments Section, at the end of your online order, that you do not want the free chest and place an
online order for the chest that you do want.

Question: Are there any minimum order amounts on Jewelry Boxes, Silver Chests, Baby Silver, Picture Frames, Holloware, Candelabras or Home Decor?
Answer: No, there are no minimums on these items.

Question: Is there a Handling Charge?
Answer: Yes, there is a $6.95 Handling Charge per order.

Question: How is my order shipped?
Answer: It is shipped direct from the factory via UPS ground or Fed EX. Faster shipping is available at an additional charge.

Question: What are the shipping rates?
Answer: Shipping: UPS Ground Rates.

Order $1.00 - $199.99
- Add $10.00 for shipping

Order $200 - $999.99
- Add $14.00 for shipping

Order $1,000 - $1999.99
- Add $21.00 for shipping

Order $2,000 & up
- Add $25.00 for shipping

Silver and Jewelry chests are shipped UPS Ground only. The shipping charge is $13 per chest.
We do not ship to Alaska or Hawaii.

Three Day, Second Day and Next Day Air Available at the following ADDITIONAL charges, exceptions apply to china.

Add $20.00 to UPS Ground rate for UPS "3 day Air" service.
Add $30.00 to UPS Ground rate for UPS "2nd Day Air" service.
Add $50.00 to UPS Ground rate for UPS "Next Day Air" service.

These are "in transit" days via UPS. Holidays, weather, etc. can affect delivery times and upgraded shipping is not refundable due to delays.
Please order early for on-time delivery during the holiday season.
Orders placed after December 5, usually require upgraded shipping for Christmas delivery.
Any order returned due to incomplete or incorrect address will be charged for second shipping. Any exchange will be charged for second shipping.

Question: How long will it take to receive my order?
Answer: We ship brand new, first quality merchandise direct from the factory and many orders are delivered within a few days. It depends on the items ordered, the state they are delivering to, type of shipping requested and sometimes can take 10-20 business days - regardless of the type of shipping you specified. Some china, stainless and sterling flatware patterns can take longer for delivery. Special order items, such as some flatware and china patterns, can take several months for delivery since they are made to order. Special order, or made to order, items have to paid for at time of order, we pay for it also, cannot be cancelled or refunded.

Question: How long does it take for engraving?
Answer: With free shipping, approximately one week added to normal delivery time. During holiday periods, it may take a little longer due to high demand. We offer faster engraving service, within 72 hours, see engraving page for details.

Question: What if I ordered something a year or two ago and do not remember receiving it?
Answer: You have 30 days from date of order to notify us of non-delivery. No claims regarding non-delivery
will be honored after 30 days.

Question: Can you tell me how to set the table for a formal dinner?
Answer: Yes, please click on the following link to view a formal table setting.

Question: What types of products do you sell?
Answer: Brand new, first quality, brand name dinnerware in sterling silver flatware, tea sets, trays, candelabras, wine goblets, water goblets,
mint julep cups, picture frames, collectible Christmas ornaments, luxury silver sets, silverware chest, jewelry boxes, baby and youth silver,
stainless flatware, fine china and crystal giftware.

Question: How do I know if my flatware is sterling?
Answer: If it is sterling silver, it will be stamped on the back "Sterling". Sterling silver is a mixture of 925 parts silver and 75 parts copper to give it strength.

Question: What credit cards do you accept?
Answer: MasterCard and Visa

Question: Do you accept checks or money orders?
Answer: Sorry, no, MasterCard and Visa only.

Question: What if there is a problem with my order when it arrives?
Answer: Please notify us, by e-mail, within 5 days of delivery, so we can get it taken care of as soon as possible. Please click this link Contact Us and include your name, purchase order number, phone number, etc. and the nature of the problem. All claims must be made within 5 days of delivery.

Question: What if I do not open an order for several months and when I do, it is damaged?
Answer: You have 5 days from date of delivery to make any claims. All claims must be made within 5 days of delivery to be honored.

Question: I sent and email and did not get a response.
Answer: Most emails are answered within minutes, and always within 24 hours. If you did not receive a response within 24 hours, please resend.

Question: What do I do if I receive an item and it is damaged in shipping?
Answer: Within 5 days of delivery, click this link Contact Us and include your name, the invoice number, your
phone number and any other pertinent information. Save the box and all the paperwork that came with the delivery. The item will be replaced
as soon as possible. Do not return damaged items, they will be picked up at no expense to you if they were shipped direct from the factory.

Question: What if I do not open an order for 6 months and when I do, it is damaged?
Answer: You have 5 days from date of delivery to make any claims.

Question:If I purchase a jewelry box or silver chest and it does not match my furniture, can I exchange it or get a refund?
Answer: No, we ship factory direct and do not accept returns, just exchanges for the same merchandise in the event of manufacture defect or damage in shipping.

Question: How do I cancel an order?
Answer: Please send an email within twenty four hours of order with order number and details. Some orders cannot be cancelled if they have reached a certain point in the shipping process. Sterling silver flatware is considered a special order item and cannot be cancelled or refunded.

Question: What if I did not read this section of your web site before placing an order on the Internet or phone?
Answer: When you place an online or phone order, you receive several opportunities to read this information before entering the order and are
bound by these terms and conditions even if you have not read them.

Question: Can I download, copy, sell and distribute information from this web site?
Answer: No, all the information contained in this web site is protected by copyright and distribution, copying or selling any of the information
contained herein is strictly prohibited.

Question: What is the fastest way for me to contact customer service?
Answer: By clicking on this link Contact Us

Question: What if I have a question about a product before ordering?
Answer: For a quick reply, click this link.

Question: I have a comment or suggestion:
Answer: For a quick reply, click on this link Contact Us

Question: What if I ordered something engraved and I put the wrong engraving information on the order and did not know it was not correct until I received the order?
Answer: Engraved items are not returnable or refundable. If there is a change in the engraving, a new order will have to be entered with the correct information.

Question: I would like to place a large order, over $4000, and I would like to set an appointment time for you to call for my order, is this possible?
Answer: Yes, click on this link Contact Us, include the pattern name and/or items that you want to buy, your name, phone number and the appointment time that you would like. Please include the day and the time zone that you are in for appointment scheduling.

Question: What if I order the wrong pattern or item?
Answer: We have a no refund, exchange only policy for the exact same product in the event of manufacture defect or damage in shipping. There is a 25% restocking fee on any exchange other than those incurred as a result of manufacture defect or damage in shipping. All items must be in factory sealed packaging, unused and reported within 5 days of receipt.

Question: I have entered an order and need to change the items ordered, how do I do that?
Answer: We ship factory direct and once an order is entered, it cannot be changed.

Question: How do I return something?
Answer: Terms and Conditions:
To maintain our discount pricing structure and better serve our customers, we have a NO REFUND, exchange only policy. Merchandise can be exchanged, same product, in the event of manufacturer defect or damage in shipping. Notification of defects or damage must be done within 5 days of delivery. If you received something that is defective or damaged, send an email, within 5 days of delivery, describing the problem, your order number and any other pertinent information so a return authorization can be issued. Do not return anything without a return authorization. Any return without a return authorization number will incur a 50% restocking fee. Notice must be sent and received within 5 days of delivery with details of defect or damage.

Minimum Order Amounts:
Sterling Silver Flatware - $300 per manufacturer
Stainless Flatware - $100 for Towle and Wallace, $150.00 for Couzon, Dansk, Gorham, Lenox, Reed & Barton and Yamazaki, $250 for Oneida.
Crystal Stemware - $100 per manufacturer, $125 for Gorham Crystal
China - $150 per manufacturer
Christmas Ornaments - 2 ornaments
Items cannot be combined, for example sterling and stainless, to meet the minimum. Orders that do not meet the required minimum
will not be processed or shipped.

No Minimums On These Items:
Jewelry Boxes
Silver Chests
Baby Silver
Picture Frames
Holloware
Candelabras
Home Decor

Question: What if I did not read this section of your web site before placing an order on the Internet?
Answer: When you place an online order, you receive several opportunities to read this information before entering the order and are
bound by these terms and conditions even if you have not read them.

Terms and Conditions:
To maintain our discount pricing structure and better serve our customers, we have a NO REFUND, exchange only policy.
Merchandise can be exchanged, same product, in the event of manufacturer defect or damage in shipping.
Prices and availability are subject to change without notice. We reserve the right to refuse or cancel any order. We make no representations or warranties of any kind, expressed or implied, with respect to this web site, products, use of products or information contained therein. We and our directors, officers, employees, agents, contractors, affiliates, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this web site or any web site linked to it. We view any chargeback, credit card dispute, on shipped and/or delivered merchandise the same as a bad check as defined under Nevada statutes.
By your use of this site, and products purchased, you acknowledge that you do so at your own risk. You agree to defend, indemnify and hold harmless westernsilver.com and affiliates from and against any and all claims, damages, costs and expenses arising from or related to your use of the site. When an order is placed, it is the customers responsibility to provide accurate and up-to-date information such as name, credit card number, expiration date, credit card billing address, delivery street address, phone number and e-mail address. Information on westernsilver.com may contain technical and typographical errors, it may be updated and changed without notice. Please review these terms and conditions for updates when you return to our site. Links are provided as a courtesy and we have no control over their site content, materials provided or business practices. Any charges incurred after an order is delivered and the card charged, is the responsibility of the buyer.

A special "thank you" to those of you have been buying from us all these years and for sending the kind words and encouraging e-mails
about our good service.
Thank you for choosing westernsilver.com, we are grateful for your business and look forward to you joining our online family.

Question: What is your phone number?
Answer: Our phone number is 1 800 850 3579. For faster service, please send an email by clicking here: E-Mail us!

Western Silver
Las Vegas, NV "The Silver State"

E-Mail us!

MasterCard & Visa
Accepted

Home	Sterling Flatware	Stainless Flatware	Baby Silver	Picture Frames	Crystal and China	Miller - Rogaska Crystal
Clearance Center	Flatware Chests	Southwest Silver	Holloware	Christmas Ornaments	Candelabras	Gorham Crystal and China
Jewelry Chests	Jewelry	Goblets and Juleps	Silver Furnishings	Etiquette	Buying Info	About Us